Return Policy

We accommodate return and exchange for items bought through our online shop, if the following conditions are met:

  1. It must be within seven (7) days from the date of purchase.
  2. It is accompanied by Original Receipt.
  3. Item is unused, with its packaging in the original condition.

Under The Consumer Act of the Philippines (RA 7394) Return and Exchange will not be allowed under the following circumstances:

  1. Sudden change of mind;
  2. Defect/s caused by misuse or mishandling of customer
  3. Awareness of item/s bought during sale period or promotion with marked down prices

Additional non-returnable items:

  • Items from Clearance Store
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use
  • Items that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

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